PremierGaming is one of the fastest-growing companies based in Malta with a mission to provide online players with a first-class online gaming experience. PremierGaming develops and operates trustworthy and secure sites that offer the ultimate online gaming experience.

Payments Support Agent

The Payments Support Agent will join a young energetic team whose main responsibility is to assist customers with payments related queries.

Responsibilities include:

• Processing customer withdrawals;
• Analysing and verifying KYC & AML documentation in accordance with internal policies and procedures;
• Monitoring and escalating any suspicious and/or fraudulent activity identified through daily risk checks;
• Reviewing customer’s activity and report to team leaders, as required;
• Handling and resolving payments related customer queries via escalations;
• Processing high SLA brands;
• Ensuring the confidentiality of all customer data;

Skills & Experience:

• Have, as a minimum, a B2 (Upper Intermediate) level of English or equivalent;
• Have at least 1 year work experience in a KYC, Payments and/or Risk related role;
• Knowledge of sportsbook and casino will be considered an asset;
• Possess good knowledge of AML & KYC directives;
• Have good command of MS Excel;
• Be able to work independently and as part of a team;
• Be highly detail orientated;
• Be flexible when it comes to working hours (position will be on a shift basis);
• Be able to work in a dynamic environment and under pressure;

To apply for this opportunity, please send your resume to [email protected]